Customer service

conditions

TERMS & CONDITIONS

Omoda.com’s ("Omoda.com" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites. Please read the terms and conditions carefully before placing any orders on Omoda.com. We also wish to draw your attention to our policies relating to the terms of purchase within the Terms and Conditions and the Privacy Policy. We recommend you should keep a copy of the Terms and Conditions for future reference.

If you are under 18 years, you must let you parent or guardian know about Omoda.com Privacy Police before you register to use this site of any of the site’s services. We reserve the right to only accept order from whom are 18 years or older.

Omoda.com is a trading name of Omoda EU BV., a company registered in the Netherlands under registration number (Chamber of Commerce) 20163412. Our registered address is Ruigendijkweg 1, 4301 RX Zierikzee, the Netherlands. Our VAT number is NL8215.90.649.B.01

We may modify the Terms and Conditions from time to time. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

 

1. Eligibility to purchase

In order to make purchases on the Omoda.com you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct. You must confirm that you are the person referred to in the billing information provided.

The site is available only to individuals and others who meet the Omoda.com terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Omoda.com, whose applications are acceptable to Omoda.com and who have authorized Omoda.com to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Omoda.com reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Omoda.com feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

 

2. Offer and Orders

If an offer has a limited validity or has other specifications, this will be emphatically mentioned. The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by www.Omoda.com are true representations of the product. We have made every effort to display the products accurately as possible, for example the colours. However, as computers may vary, we cannot guarantee that your computer display any colour as accurate.

Each offer contains such information that it is clear for the consumer which rights and obligations are related to the offer when it is accepted by you as consumer. This concerns in particular:

-         price inclusive taxes for countries within the EU
-         possible costs of delivery
-         the manner in which the agreement has been concluded and the necessary signatures
-         whether to apply the right of withdrawal
-         the method of payment, delivery and performance of the contract

All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased in the meanwhile by other customers. Omoda.com offers products for sale that are in stock and available for dispatch from our distribution centre.

 

3. Pricing Policy

3.1 Pricing Policy in EU countries

Prices shown on the Site are in Euros and are inclusive of VAT for the EU countries. When selecting your country, you see that currency. However, when paying your order you will pay in Euros. We import the latest currency rates everyday on 00.01 Central European Time. Due to the fact that currency rates can change during the day, it might be possible that the prices in Euros are not 100% accurate. The packages with a destination in EU will be shipped to on a DDP (Delivery Duty Paid) basis and incur relevant import duty and tax. These costs are included in the final purchase price.

(Countries that belong to the European Union (EU) latest update on 01.01.2014: Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovak, Spain, Sweden and United Kingdom)

3.2 Pricing Policy non-EU countries

When you are not located in an EU-country, we recommend you to click on the link at the top of our website and select your country from the list of shipping destinations. Then the prices will be shown in your country’s currency. However, when paying your order, you will pay in Euros. We import the latest currency rates everyday on 00.01 AM Central European Time. Due to the fact that currency rates can change during the day, it might be possible that the prices in Euros are not 100% accurate.

The products prices displayed are standard inclusive 21% VAT. The packages with a destination outside the EU will be shipped as DDU (Delivery Duty Unpaid). As the recipient, you need to be aware for the (extra) costs for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

 

4. Payment

For orders on Omoda.com we accept Visa and MasterCard. For some EU countries we also offer local payment methods. You can also choose to pay with PayPal. When selecting this option at the checkout, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. One the payment is completed, you will return to Omoda.com.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use for the payment. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Omoda.com, we will not be liable for any delay or non-delivery.

We take care that the transactions on this site are in a safe and secure payment environment. To help ensure that your shopping experience is safe, simple and secure, Omoda.com uses Secure Socker Layer (SSL) technology.

Now and then Omoda.com has promotion codes which can be entered during the order. The promotion codes are non-transferable and there is no cash alternative. Furthermore they cannot be used combined with any other promotion code or offers. A promotion code cannot be used after the order has been placed.

 

5. Delivery and Execution

Omoda.com shall observe in utmost care the reception and execution of orders of products and when assessing applications for services. The address that has been made known you to Omoda.com is considered to be the delivery place. If the delivery is delayed or if a delivery cannot or partially be executed, you will be notified about this no later than 30 days after placing the order. In that case you have the right to terminate the agreement without any further costs and you are entitled to compensation. In the event of termination Omoda.com will pay back the amount that has been paid as soon as possible but no later than 30 days after the termination.

If the delivery of an ordered product appears to be impossible, Omoda.com shall strive to make available a replacement product. At least before the delivery it will be mentioned in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be ruled out with regard to replacement products.

The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery at the consumer or a pre-designated and an announced representative to the entrepreneur, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. You can send this email to: contact@omoda.com.

 

6. Returns and exchanges

After purchasing products you have the possibility to disband the agreement without giving reasons during 14 days. The cooling off period starts on the day after you receive the product. During the cooling off period the items should be returned unused and with the designer garment still attached. Returns that are damaged of soiled will not be accepted and will be sent back to the customer and/or a refund will be refused. Where provided, the packaging, such as dust bags and tags, should be included with your return.

TIP: When fitting your new shoes, try it on a carpeted surface before wear!

Making a return or exchange for another product you have to fill in the return form, which is enclosed with your original package. You can easily follow the steps on this form to complete your return. Enclose this form with your return package. Make sure you frank your parcel and receive a proof of sending. When returning your order from the Netherlands, Belgium or Germany, you can send the return package for free.

You will receive a refund for the returned products only. When you ordered from the Netherlands, Belgium or Germany and you are returning the complete order, you will receive a refund for the delivery costs as well. Customs duties are non-refundable through Omoda.com. However, you may able to contact the local customs bureau directly. Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account.

  

7. Complaints

If you have a complaint about us, please email to contact@omoda.com giving full details including date of purchase and order reference number where applicable and your full name, address and contact details. The complaints submitted will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, Omoda.com will answer within 14 days an acknowledgement and an indication when you will receive a more detailed answer.

If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

 

8. Disputes

Dutch law exclusively applies to agreements between the seller and buyer whereupon these general conditions/terms are related to.

In case of disputes you can approach Thuiswinkel Waarborg and this foundation will mediate for free. If both parties cannot come up to a solution then the complaint can be handled by Stichting Geschil Online. (GeschilOnline.nl Foundation) The ruling of this foundation is binding and both the consumer and the seller accept this binding ruling.

 

9. Delivery costs (in Euros)

  • ALBANIA                                 16.95
  • ALGERIA                                 17.95
  • ANGOLA                                 11.95
  • ANGUILLA                               12.95
  • ANTIGUA AND BARBUDA               10.95
  • ARGENTINA                             14.95
  • ARMENIA                                15.95
  • ARUBA                                   14.95
  • AUSTRALIA                              19.95
  • AUSTRIA                                 6.95
  • AZERBAIJAN                            16.95
  • BAHAMAS                               15.95
  • BAHRAIN                                12.95
  • BANGLADESH                            9.95
  • BARBADOS                               14.95
  • BELARUS                                 16.95
  • BELIZE                                    21.95
  • BENIN                                     17.95
  • BERMUDA                                 13.95
  • BOLIVIA                                   24.95
  • BOSNIA AND HERZEGOVINA             13.95
  • BOTSWANA                               18.95
  • BRAZIL                                    17.49
  • BRUNEI DARUSSALAM                    10.95
  • BULGARIA                                 12.95
  • BURKINA FASO                            13.95
  • BURUNDI                                  15.95
  • CAMBODIA                                10.95
  • CAMEROON                                13.95
  • CANADA                                   15.95
  • CAPE VERDE                               18.95
  • CAYMAN ISLANDS                    13.95
  • CENTRAL AFRICAN REPUBLIC             15.95
  • CHAD                                      19.95
  • CHILE                                      16.95
  • CHINA                                     13.95
  • COLOMBIA                                13.95
  • COMOROS                                 64.95
  • CONGO                                    11.95
  • CONGO. THE DEMOCRATIC REPUBLIC OF THE   18.95
  • COSTA RICA                               18.95
  • CROATIA                                   8.49
  • CUBA                                      15.95
  • CYPRUS                                    11.95
  • CZECH REPUBLIC                      8.49
  • DENMARK                                  7.95
  • DENMARK (PUDO)                    9.95
  • DJIBOUTI                                   11.95
  • DOMINICA                                  19.95
  • DOMINICAN REPUBLIC                     16.95
  • ECUADOR                                  18.95
  • EGYPT                                      13.95
  • EL SALVADOR                              16.95
  • EQUATORIAL GUINEA                      12.95
  • ERITREA                                    15.95
  • ESTONIA                                    9.49
  • ETHIOPIA                                  19.95
  • FIJI                                         21.95
  • FINLAND                                   12.49
  • FRANCE                                    6.95
  • FRENCH GUIANA                          27.95
  • FRENCH POLYNESIA                  25.95
  • GABON                                     16.95
  • GAMBIA                                    20.95
  • GEORGIA                                   18.95
  • GERMANY                                   3.95
  • GHANA                                     14.95
  • GIBRALTAR                                 19.95
  • GREAT BRITAIN                        4.95
  • GREECE                                     13.95
  • GUADELOUPE                              27.95
  • GUATEMALA                               12.95
  • GUINEA                                    17.95
  • GUINEA-BISSAU                            21.95
  • GUYANA                                    11.95
  • HAITI                                       11.95
  • HONDURAS                                49.95
  • HONG-KONG                               13.95
  • HUNGARY                                   6.95
  • ICELAND                                    27.95
  • INDIA                                        9.95
  • INDONESIA                                 11.95
  • IRAN                                        14.95
  • IRAQ                                        11.95
  • IRELAND                                     7.95
  • ISRAEL                                      15.95
  • ITALY                                        8.29
  • JAMAICA                                    16.95
  • JAPAN                                       13.95
  • JORDAN                                     16.95
  • KAZAKHSTAN                               20.95
  • KENYA                                      19.95
  • KOREA (SOUTH)                            10.95
  • KUWAIT                                     12.95
  • KYRGYZSTAN                               20.95
  • LAO. PEOPLE'S DEMOCRATIC REPUBLIC    15.95
  • LATVIA                                       9.95
  • LEBANON                                    9.95
  • LESOTHO                                    6.95
  • LIBERIA                                     12.95
  • LIBYAN ARAB JAMAHIRIYA                64.95
  • LITHUANIA                                   8.95
  • LUXEMBOURG                         4.25
  • MACAO                                      16.95
  • MACEDONIA                                 14.95
  • MADAGASCAR                               16.95
  • MALAWI                                      13.95
  • MALAYSIA                                    16.95
  • MALI                                          11.95
  • MALTA                                        10.25
  • MARTINIQUE                                  27.95
  • MAURITANIA                                  19.95
  • MAURITIUS                                    15.95
  • MEXICO                                        16.95
  • MOLDOVA                                     18.95
  • MONACO                                       7.29
  • MOROCCO                                      16.95
  • MOZAMBIQUE                                   16.95
  • MYANMAR                                      10.95
  • NAMIBIA                                        13.95
  • NEPAL                                           9.95
  • NETHERLANDS                                  0.00
  • NEW CALEDONIA                              23.95
  • NEW ZEALAND                                 16.95
  • NICARAGUA                                    13.95
  • NIGER                                           19.95
  • NIGERIA                                        15.95
  • NORWAY                                       22.95
  • OMAN                                           9.95
  • PAKISTAN                                      11.95
  • PANAMA                                       18.95
  • PAPUA NEW GUINEA                          21.95
  • PARAGUAY                                    18.95
  • PERU                                           16.95
  • PHILIPPINES                                    12.95
  • POLAND                                        9.95
  • PORTUGAL                                      5.95
  • QATAR                                          13.95
  • REUNION                                        27.95
  • ROMANIA                                         9.95
  • RUSSIA                                           19.95
  • RWANDA                                        15.95
  • SAINT KITTS AND NEVIS                        64.95
  • SAINT LUCIA                                    15.95
  • SAUDI ARABIA                                  13.95
  • SENEGAL                                        14.95
  • SERBIA                                          13.95
  • SEYCHELLES                                    11.95
  • SIERRA LEONE                                  12.95
  • SINGAPORE                                     13.95
  • SLOVAKIA                                       8.95
  • SLOVENIA                                       9.95
  • SOUTH AFRICA                                  17.95
  • SPAIN                                            5.69
  • SRI LANKA                                      10.95
  • SUDAN                                          17.95
  • SURINAME                                       15.95
  • SWAZILAND                             13.95
  • SWEDEN                                         10.49
  • SWEDEN (PUDO)                                 10.49
  • SWITZERLAND                                   10.95
  • TAIWAN. PROVINCE OF CHINA                 13.95
  • TANZANIA. UNITED REPUBLIC OF              15.95
  • THAILAND                                       13.95
  • TOGO                                            19.59
  • TRINIDAD AND TOBAGO                        11.95
  • TUNISIA                                          13.95
  • TURKEY                                          13.95
  • UGANDA                                         17.95
  • UKRAINE                                         16.95
  • UNITED ARAB EMIRATES                        15.95
  • UNITED STATES                                  16.95
  • URUGUAY                                        19.95
  • UZBEKISTAN                             17.95
  • VANUATU                                        21.95
  • VENEZUELA                              19.95
  • VIET NAM                                         13.95
  • VIRGIN ISLANDS. BRITISH                        64.95
  • YEMEN                                            13.95
  • ZAMBIA                                           15.95
  • ZIMBABWE                                        15.95
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