Omoda offers a 100 day return policy.
Omoda has a wide assortiment with over 250 brands following the latest trends.
Omoda guarantees a safe and secure shopping environment.
Omoda ships your favourite pair of shoes to more than 100 countries.
If you want to return your items, you can return them within 100 days. These 100 days start on the day your order is delivered.
Return your unworn items in the original packaging. You can send the package back to us with any parcel service you like. We recommend you to choose the parcel service which is the cheapest for you, because these costs are on you. Did you order from the Netherlands, Belgium or Germany? Then the returning costs are free.
Send your package to the address below by using your return ticket.
Omoda Warehouse Department Returns, Ruigendijkweg 1R, 4301 RX Zierikzee the Netherlands
It is not an option to exchange a product within the same order. You may return the unworn product within 100 days and place a new order if you wish to do so.
It’s not necesarry to include the packing slip. So it’s not necesarry to print this.
Every product, in the original packaging, has a unique barcode. As soon as your package returns to Omoda, we recognize your returned product by this barcode. It's important to use the return label on your packing slip. Stick the return label on your box (Please do not stick the return label on the original shoebox).
Be aware that the costs for sending back items to Omoda are on you. Therefore we recommend to compare different parcel services, and choose the less expensive one. It is recommended to keep the proof of shipment with the shipment number. So that the return can be tracked at all times.
In general for all countries, when you return all your items, the costs of delivery will be refunded.
Did you order from the Netherlands, Belgium or Germany? And are you returning the complete order? Then you will receive your delivery costs back as well.
Note for customers outside the EU: Please be aware that the amount of extra costs you have paid for in example customs and import duties are for yourself. Omoda is not responsible for these extra costs and are thus not refundable.
On the day you receive your order, you have 100 days to return your product.
Omoda has physical shops in both the Netherlands and Belgium. It is possible to return or exchange your products in one of our stores. Do not forget to add the return form (which is enclosed in your delivery package) when returning in one of the physical shops.
It is up to you how you will return products to us. We recommend to choose a cheap parcel service. Mostly, the parcel services that can pick up your return products at your home, are more expensive than the standard parcel services.
* Customer support available from Monday to Friday from 08:00 to 22:00, on Saturdays until 17:00